Shipping & Returns

Shipping
We offer FREE standard shipping worldwide for every WATCH order. All orders will be posted the following business day unless stated otherwise.
Separate purchases of straps will incur a delivery fee. Add them to your watch order to avoid the additional cost.
Express delivery is also available at an additional cost based upon your country and can be found at checkout.

See below for the estimated time of standard free shipping:

Australia: 2-5 working days
New Zealand: 3-6 working days
U.S.A: 6-12 working days
U.K: 3-10 working days
Western Europe: 6-12 working days
Asia Pacific: 3-10 working days
Rest of the World*: 8-14 working days


Returns
All purchases from Adrien Harper can be returned within 7-days of receiving the order. All items returned must be unworn and in their original packaging, containing all accessories of the packaging.

In case the product is received broken or damaged, please contact us immediately or within 7-days and we will proceed with an exchange/refund. 

Please note, if you wish to return an order, the shipping cost is your responsibility. We recommend using a secured shipment method, as the return shipment is at your risk. We will inspect the product carefully and if it is a manufacturing default, we will proceed with your choice of exchange/refund and the cost of return shipping will be reimbursed immediately.

Depending on your location, the time it may take for your exchanged product to reach you will vary.

To return your product, email us at support@adrienharper.com within 7-days of receiving your order.

 

Refunds
When your return is received and inspected, an email will be sent to notify that we have received your returned item/s and provide a status of your refund.

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card that was the original card of payment, within 1-5 business days, depending on your bank.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@adrienharper.com.

 

Exchanges 
You can exchange your product within the first 7-days of receiving your order should you change your mind for another item that is in stock. We also replace items if they are defective or damaged. 

 

Gifts
Should you wish to return/exchange your gift within 7 days of receiving your order, please refer to the above policies or contact us at support@adrienharper.com.