FAQs

Order

Was my order successful?
You will be notified by a confirmation email after making the purchase. If you have not received a confirmation, please contact customer support team with your order number at support@adrienharper.com.


Delivery

What if I want my purchased item delivered faster?
You can pay for express shipping to receive the order faster. See Shipping & Returns for express delivery fees for your region.

Can I track my item?
You will receive dispatch confirmation email within 24-48 business hours once your order has been processed, this will contain your tracking details

Can I change the delivery address?
For orders placed online we do provide the option to ship to an address different to the billing address.

Do you deliver to PO Box addresses?
No, all shipments require recipient signature upon arrival.

Do you deliver to my country?
We deliver to almost all countries worldwide; please check Shipping & Returns.

Do I have to pay Customs & import charges if I live outside of the EU?
Upon arrival, customs and import duties may be charged once the parcel reaches its destination country and the recipient of the parcel must bear the charges. We have no control over these charges and unable to tell you what the cost may be.


Payments

Which credit cards do you accept?
We accept Mastercard, VISA and American Express. At Adrien Harper, your personal online security is important to us. We use SSL encryption technology to store and safely transmit your personal and banking details. 

What currency is the product purchased in?
Payments are accepted in Australian dollars.

Product Information

What is the case made of?
All our watches are made with stainless steel quality (316L).

What is the glass made of?
The glass is made of hardened mineral glass. It is resistant to wear and tear but should be used with care.

How long does the battery last?
The expected life length of the battery is 2-4 years depending on the temperature conditions.

What is 3ATM water resistant?
That means that they are suitable for everyday wear and are splash/rain resistant but should avoid direct contact with water.